{"id":42852,"date":"2025-07-03T21:44:16","date_gmt":"2025-07-03T13:44:16","guid":{"rendered":"https:\/\/staging.sweecheong.com.my\/?page_id=42852"},"modified":"2025-07-21T17:11:47","modified_gmt":"2025-07-21T09:11:47","slug":"faq","status":"publish","type":"page","link":"https:\/\/staging.sweecheong.com.my\/ms\/faq\/","title":{"rendered":"Frequent Asked Questions"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.27.2″ _module_preset=”_initial” custom_padding=”30px||10px||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Frequently Asked Questions” _builder_version=”4.27.2″ _module_preset=”7f0944ee-2b2d-489a-815f-a8541df1b47e” title_text_align=”center” title_text_color=”#0a0404″ global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.27.2″ _module_preset=”default” text_font_size=”18px” text_orientation=”center” global_colors_info=”{}”]Welcome to Swee Cheong Watch FAQ page.
\nYou will find quick answers to common questions relating to watch purchases to watch repairs.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.2″ _module_preset=”_initial” custom_padding=”0px||0px||true|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Payment & Pricing” _builder_version=”4.27.2″ _module_preset=”4a6c7b53-9963-4981-99b3-51fa643cfa5c” title_level=”h2″ title_text_align=”left” title_text_color=”#0a0404″ global_colors_info=”{}”][\/et_pb_heading][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”What payment methods do you accept?” open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_background_color=”RGBA(255,255,255,0)” icon_color=”#666666″ toggle_icon=”L||divi||400″ use_icon_font_size=”on” icon_font_size=”26px” open_icon_color=”#666666″ open_toggle_icon=”K||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”26px” _builder_version=”4.27.2″ _module_preset=”default” title_level=”h3″ custom_margin=”||10px||false|false” border_width_all=”0px” border_width_bottom=”2px” border_color_bottom=”rgba(102,102,102,0.43)” global_colors_info=”{}”]<\/p>\n

We accept payments in cash, online transfer and all major credit cards (Visa & Mastercard). Kindly enquire with our boutique staff for more details.<\/p>\n

[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.2″ _module_preset=”_initial” custom_padding=”0px||0px||true|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Store Appointment” _builder_version=”4.27.2″ _module_preset=”4a6c7b53-9963-4981-99b3-51fa643cfa5c” title_level=”h2″ title_text_align=”left” title_text_color=”#0a0404″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_heading][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”Where is Swee Cheong Watch\u2019s Rolex and Tudor boutique located in Kota Bharu?” open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_background_color=”RGBA(255,255,255,0)” icon_color=”#666666″ toggle_icon=”L||divi||400″ use_icon_font_size=”on” icon_font_size=”26px” open_icon_color=”#666666″ open_toggle_icon=”K||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”26px” _builder_version=”4.27.2″ _module_preset=”default” custom_margin=”||10px||false|false” hover_enabled=”0″ border_width_all=”0px” border_width_bottom=”2px” border_color_bottom=”rgba(102,102,102,0.43)” global_colors_info=”{}” title_level=”h3″ sticky_enabled=”0″]<\/p>\n

Our Rolex and Tudor boutique is located at AEON Mall at the heart of Kota Bharu in Kelantan, Malaysia.<\/p>\n

We are open from 10am to 10pm from Monday to Sunday, except on Friday, when our boutique is closed from 12:30pm to 2:30pm for Friday prayer.<\/p>\n

G8 & G9, AEON Mall, Lembah Sireh,
15050 Kota Bharu, Kelantan, Malaysia
Tel : +60 9 741 2333<\/a><\/p>\n

Visit us at our brand locations here<\/a>.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Can I book a private appointment to view the watches?” open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_background_color=”RGBA(255,255,255,0)” icon_color=”#666666″ toggle_icon=”L||divi||400″ use_icon_font_size=”on” icon_font_size=”26px” open_icon_color=”#666666″ open_toggle_icon=”K||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”26px” _builder_version=”4.27.2″ _module_preset=”default” custom_margin=”||10px||false|false” hover_enabled=”0″ border_width_all=”0px” border_width_bottom=”2px” border_color_bottom=”rgba(102,102,102,0.43)” global_colors_info=”{}” title_level=”h3″ sticky_enabled=”0″]<\/p>\n

We pride ourselves on delivering an intimate and bespoke world-class service. Kindly give us a call at +60 9 741 2333<\/a> or Whatsapp at +6013 999 9990<\/a> to book an appointment with a Sales Advisor to discover our fine selection of Rolex Classic and Professional watches, as well as Tudor\u2019s classic, sports, diving, and heritage-inspired watches at your leisure.<\/p>\n

[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.2″ _module_preset=”_initial” custom_padding=”0px||0px||true|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Watch Brands” _builder_version=”4.27.2″ _module_preset=”4a6c7b53-9963-4981-99b3-51fa643cfa5c” title_level=”h2″ title_text_align=”left” title_text_color=”#0a0404″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_heading][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”What brands does Swee Cheong Watch carry?” open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_background_color=”RGBA(255,255,255,0)” icon_color=”#666666″ toggle_icon=”L||divi||400″ use_icon_font_size=”on” icon_font_size=”26px” open_icon_color=”#666666″ open_toggle_icon=”K||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”26px” _builder_version=”4.27.2″ _module_preset=”default” custom_margin=”||10px||false|false” hover_enabled=”0″ border_width_all=”0px” border_width_bottom=”2px” border_color_bottom=”rgba(102,102,102,0.43)” global_colors_info=”{}” title_level=”h3″ sticky_enabled=”0″]<\/p>\n

Swee Cheong Watch has been a part of the global network of Official Rolex and Tudor Retailers since 2014. Besides Rolex and Tudor, we carry a curated selection of watch brands<\/a> from Switzerland and Japan, including Longines, Rado, and Seiko.<\/p>\n

[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.2″ _module_preset=”_initial” custom_padding=”0px||0px||true|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Warranties & Repairs” _builder_version=”4.27.2″ _module_preset=”4a6c7b53-9963-4981-99b3-51fa643cfa5c” title_level=”h2″ title_text_align=”left” title_text_color=”#0a0404″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_heading][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”Do the Rolex and Tudor watches come with product warranty?” open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_background_color=”RGBA(255,255,255,0)” icon_color=”#666666″ toggle_icon=”L||divi||400″ use_icon_font_size=”on” icon_font_size=”26px” open_icon_color=”#666666″ open_toggle_icon=”K||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”26px” _builder_version=”4.27.2″ _module_preset=”default” custom_margin=”||10px||false|false” hover_enabled=”0″ border_width_all=”0px” border_width_bottom=”2px” border_color_bottom=”rgba(102,102,102,0.43)” global_colors_info=”{}” title_level=”h3″ sticky_enabled=”0″]<\/p>\n

All Rolex and Tudor watches sold at Swee Cheong Watch come with an international five-year guarantee that will be completed and dated at the time of purchase.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Does Swee Cheong Watch provide after-sales service for Rolex and Tudor watches?” open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_background_color=”RGBA(255,255,255,0)” icon_color=”#666666″ toggle_icon=”L||divi||400″ use_icon_font_size=”on” icon_font_size=”26px” open_icon_color=”#666666″ open_toggle_icon=”K||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”26px” _builder_version=”4.27.2″ _module_preset=”default” custom_margin=”||10px||false|false” hover_enabled=”0″ border_width_all=”0px” border_width_bottom=”2px” border_color_bottom=”rgba(102,102,102,0.43)” global_colors_info=”{}” title_level=”h3″ sticky_enabled=”0″]<\/p>\n

As an Official Rolex and Tudor Retailer, we are authorised to receive your Rolex and Tudor timepieces for servicing at the Rolex Service Centre. The staff at the Rolex Service Centre is equipped with the requisite expertise and technical proficiency to provide guidance on all aspects of care for Rolex and Tudor watches.<\/p>\n

Find out more about our after-sales service for Rolex and Tudor watches here<\/a>.<\/p>\n

[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.2″ _module_preset=”_initial” custom_padding=”0px||0px||true|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Watch Customization & Accessories” _builder_version=”4.27.2″ _module_preset=”4a6c7b53-9963-4981-99b3-51fa643cfa5c” title_level=”h2″ title_text_align=”left” title_text_color=”#0a0404″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_heading][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”How do I choose the perfect luxury watch?” open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_background_color=”RGBA(255,255,255,0)” icon_color=”#666666″ toggle_icon=”L||divi||400″ use_icon_font_size=”on” icon_font_size=”26px” open_icon_color=”#666666″ open_toggle_icon=”K||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”26px” _builder_version=”4.27.2″ _module_preset=”default” custom_margin=”||10px||false|false” hover_enabled=”0″ border_width_all=”0px” border_width_bottom=”2px” border_color_bottom=”rgba(102,102,102,0.43)” global_colors_info=”{}” title_level=”h3″ sticky_enabled=”0″]<\/p>\n

Buying a luxury watch is a deeply personal experience. You may consider factors such as the model type, the case material, technical innovations, and comfort on your wrist. Our friendly and knowledgeable Sales Advisors are always on hand to guide you through your watch appreciation journey.<\/p>\n

[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.2″ _module_preset=”_initial” custom_padding=”0px||0px||true|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Watch Care & Maintenance” _builder_version=”4.27.2″ _module_preset=”4a6c7b53-9963-4981-99b3-51fa643cfa5c” title_level=”h2″ title_text_align=”left” title_text_color=”#0a0404″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_heading][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”Why must I service my mechanical watch?” open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_background_color=”RGBA(255,255,255,0)” icon_color=”#666666″ toggle_icon=”L||divi||400″ use_icon_font_size=”on” icon_font_size=”26px” open_icon_color=”#666666″ open_toggle_icon=”K||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”26px” _builder_version=”4.27.2″ _module_preset=”default” custom_margin=”||10px||false|false” hover_enabled=”0″ border_width_all=”0px” border_width_bottom=”2px” border_color_bottom=”rgba(102,102,102,0.43)” global_colors_info=”{}” title_level=”h3″ sticky_enabled=”0″]<\/p>\n

A mechanical watch is a work of precision engineering, composed of intricate metal components that are collectively known as the ‘movement.’ Over time, natural wear and the breakdown of lubricating oils can affect the movement\u2019s accuracy and overall performance. To preserve your watch\u2019s reliability and longevity, regular servicing is essential.<\/p>\n

For your watch to perform at its best, we recommend having it serviced at the Rolex Service Centre once every three to five years.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”How do I store my luxury watch properly?” open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_background_color=”RGBA(255,255,255,0)” icon_color=”#666666″ toggle_icon=”L||divi||400″ use_icon_font_size=”on” icon_font_size=”26px” open_icon_color=”#666666″ open_toggle_icon=”K||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”26px” _builder_version=”4.27.2″ _module_preset=”default” custom_margin=”||10px||false|false” hover_enabled=”0″ border_width_all=”0px” border_width_bottom=”2px” border_color_bottom=”rgba(102,102,102,0.43)” global_colors_info=”{}” title_level=”h3″ sticky_enabled=”0″]<\/p>\n

Your luxury watch ought to be kept in a dedicated watch box or safe, away from direct sunlight and magnetic fields. You may also consider storing it in a dry box with humidity control, or a watch winder to keep your automatic watch running when not in use.<\/p>\n

[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.2″ _module_preset=”_initial” custom_padding=”0px||0px||true|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Additional Questions” _builder_version=”4.27.2″ _module_preset=”4a6c7b53-9963-4981-99b3-51fa643cfa5c” title_level=”h2″ title_text_align=”left” title_text_color=”#0a0404″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_heading][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”What is the history of Swee Cheong Watch?” open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_background_color=”RGBA(255,255,255,0)” icon_color=”#666666″ toggle_icon=”L||divi||400″ use_icon_font_size=”on” icon_font_size=”26px” open_icon_color=”#666666″ open_toggle_icon=”K||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”26px” _builder_version=”4.27.2″ _module_preset=”default” custom_margin=”||10px||false|false” hover_enabled=”0″ border_width_all=”0px” border_width_bottom=”2px” border_color_bottom=”rgba(102,102,102,0.43)” global_colors_info=”{}” title_level=”h3″ sticky_enabled=”0″]<\/p>\n

Swee Cheong Watch Sdn Bhd is an established and trusted watch company based in Kelantan, Malaysia. Founded in 1955, we are a family-run business that is currently managed by its second-generation owners.<\/p>\n

[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","protected":false},"excerpt":{"rendered":"

Welcome to Swee Cheong Watch FAQ page. You will find quick answers to common questions relating to watch purchases to watch repairs.We accept payments in cash, online transfer and all major credit cards (Visa & Mastercard). Kindly enquire with our boutique staff for more details.Our Rolex and Tudor boutique is located at AEON Mall at the heart of Kota Bharu in Kelantan, Malaysia. We are open from 10am to 10pm from Monday to Sunday, except on Friday, when our boutique is closed from 12:30pm to 2:30pm for Friday prayer. G8 & G9, AEON Mall, Lembah Sireh,15050 Kota Bharu, Kelantan, MalaysiaTel : +60 9 741 2333 Visit us at our brand locations here.We pride ourselves on delivering an intimate and bespoke world-class service. Kindly give us a call at +60 9 741 2333 or Whatsapp at +6013 999 9990 to book an appointment with a Sales Advisor to discover our fine selection of Rolex Classic and Professional watches, as well as Tudor\u2019s classic, sports, diving, and heritage-inspired watches at your leisure.Swee Cheong Watch has been a part of the global network of Official Rolex and Tudor Retailers since 2014. Besides Rolex and Tudor, we carry a curated selection of watch brands […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-42852","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/staging.sweecheong.com.my\/ms\/wp-json\/wp\/v2\/pages\/42852","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.sweecheong.com.my\/ms\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/staging.sweecheong.com.my\/ms\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/staging.sweecheong.com.my\/ms\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.sweecheong.com.my\/ms\/wp-json\/wp\/v2\/comments?post=42852"}],"version-history":[{"count":17,"href":"https:\/\/staging.sweecheong.com.my\/ms\/wp-json\/wp\/v2\/pages\/42852\/revisions"}],"predecessor-version":[{"id":43277,"href":"https:\/\/staging.sweecheong.com.my\/ms\/wp-json\/wp\/v2\/pages\/42852\/revisions\/43277"}],"wp:attachment":[{"href":"https:\/\/staging.sweecheong.com.my\/ms\/wp-json\/wp\/v2\/media?parent=42852"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}